ORDER PROCESS

Orders can be placed by purchase order, email, phone, mail and online. Payments can be made by proforma invoice, bank transfer and credit card.

New customers will need to complete a new customer form which will be supplied by Goss. Once completed, the first order is usually paid for in advance. Once an initial order has been processed, or if there is existing pre-payment history, a credit account will be arranged with a suitable limit. For deuterated compounds, a declaration of final destination my be required to comply with Home Office regulations for sale of deuterium. This does not constitute any commitment to purchase.

Large orders or custom created orders may require partial or complete payment in advance. This will be agreed prior to accepting the order.

All orders placed from outside the UK and Ireland will need to be paid for in advance, unless agreed in writing with Goss. Recipient will be responsible for all customs, duty, tax and additional clearance related costs, unless agreed in writing with Goss. Any orders being provided “ex works” will be entirely the recipient’s responsibility once collected from Goss premises.

Purchase orders must contain a reference number, delivery address, invoicing information, accurate description of goods, and any necessary tax exemption certification. Once accepted, a purchase order can be modified by either party with instructions in writing and acceptance from a responsible person within the organisation.

Orders placed online will be processed in line with information provided. If we cannot fulfil an order with the given information, we will use the given contact details to try and establish the correct information. Orders may be delayed if we cannot ascertain the required information.

Orders placed by telephone will require a credit card payment before processing. Card information will not be retained. The order will be processed according to the information given at the time and an email will be sent out to confirm and record this.

Orders paid in advance by bank transfer will need to have the funds cleared into Goss bank account before the order will be processed.