Goss Scientific Instruments customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Post
Goss Scientific Ltd, Unit 5, Alexandra Business Park, Gresty Lane, Shavington, CREWE, CW2 5DD, GB

Telephone
01270580888

Email
support@gossinst.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information
  • Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information to comply with legal requirements:

  • Financial transaction information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract
  • Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract
  • Legal obligation

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent
  • Contract
  • Legal obligation

Where we get personal information from

  • People directly

How long we keep information

We retain data for 7 years, in line with HMRC and business records retention policy.

Who we share information with

Data processors

DVS Group
This data processor does the following activities for us: Manage IT Systems.

Kendall Wadley LLP
This data processor does the following activities for us: Accounts auditors.

Other organisations

  • Insurance companies
  • Professional or legal advisors
  • Relevant regulatory authorities
  • External auditors or inspectors
  • Professional consultants
  • Organisations we’re legally obliged to share personal information with
  • Emergency services (where necessary)
  • Debt collection agencies

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:   
Information Commissioner’s Office 

Wycliffe House

Water Lane

Wilmslow

Cheshire 

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

17 May 2024